FAQ
Yes, absolutely! All our products are handcrafted by our artisans using premium-quality materials.
BLACKWOOD's in-house manufacturing is located in Ukraine. We fully control every production stage—from the meticulous selection of wood to the final leather stitching and quality control of the finished accessory.
We use fine hardwoods such as oak, walnut, ash, and other exotic varieties. They ensure maximum durability and provide a unique, natural texture for each product.
No. On average, a bag weighs between 400 and 700 grams, depending on the model.
Despite the wooden elements, our products are no heavier than classic leather bags. Due to thoughtful design and the use of lightweight wood species, our bags remain comfortable for daily wear.
We work exclusively with premium-quality genuine leather and do not use eco-leather or any other synthetic substitutes.
The wooden side panels are coated with jewelry-grade resin. It creates a robust, reliable protective layer that is resistant to moisture, UV rays, and minor mechanical damage.
Yes, we accommodate corporate orders and offer product co-branding featuring your company's logo.
Yes, we offer a loyalty program for our customers with cumulative rewards and discounts.
Within Ukraine: Nova Poshta (free delivery with full advance payment). International: UPS, FedEx, Nova Poshta Global.
Once your order is shipped, you will receive an automated email confirmation. In addition, our Concierge Service will personally reach out via your preferred messenger to provide complete shipping information and assist with any questions.
International shipments may be subject to customs duties and taxes of the destination country in accordance with its local laws. These charges are not included in the shipping cost and are paid independently by the buyer upon arrival.
IBAN, online card payments, Apple/Google Pay, Cash on Delivery (within Ukraine), Monobank installments, PayPal, and USDT.
Yes, you can modify or cancel your order anytime before it has been shipped. Please contact our manager for assistance.
Avoid prolonged exposure to moisture and direct sunlight. We recommend treating the leather periodically with specialized leather care products.
Thanks to the jewelry-grade resin coating, our products are highly scratch-resistant. If a minor scratch appears, it can be gently polished out using a soft cloth and specialized wood wax. In case of deeper damage, you can always contact our workshop for professional restoration.
We provide a comprehensive warranty on all our products. Detailed information can be found in the \"Warranty & Service\" section.
The warranty does not cover natural wear and tear of the leather, mechanical damage from impacts or drops, or defects resulting from improper care (such as exposure to harsh chemicals, prolonged submersion in water, etc.).
Each item is packaged in a signature BLACKWOOD gift box, making it perfect for gifting. Every product also comes with an authenticity certificate featuring a unique serial number.
Yes, of course! We are happy to help bring your unique ideas to life. You can contact our Concierge Service, where our specialists will provide expert guidance, help you select materials, and walk you through the entire creation process. You have the freedom to fully customize your future piece: select a different leather color or texture, choose the wood type or side panel design, select hardware, or order a custom engraving.
We use exclusively high-quality lenses featuring maximum UV400 protection and polarization. Alongside premium polycarbonate lenses, our collections also feature legendary lenses from the world-renowned German brand ZEISS, which guarantee absolute optical clarity and flawless visual comfort.
Yes, most of our frames are fully adaptable and can be fitted with prescription lenses at your local optician.
The wood is treated with specialized protective oils and waxes, making it highly resistant to moisture and minor scratches.